FAQs
Q: How can I request permission to use a copyrighted image for my personal or business use? A: To request permission for licensing or usage of copyrighted materials, please contact us at sarahe.hayley@sarahhayleyphotography.com We'll provide guidance on the process and terms.
Q: Can I crop or edit images that I purchase or view on the site? A: No, images must be presented in context, without cropping the webpage surrounding the image. Any alterations, including cropping or editing, require prior written consent.
Q: Are subscription-based services refundable? A: No, subscription-based services are non-refundable and non-transferable. If you have any concerns, please review our Refund Policy or contact us for clarification.
Q: What if I receive a damaged physical product? A: For physical products that arrive damaged, please contact us at [Your Contact Email] with a photo of the damaged item within 10 days of receiving it. We'll assist you with the refund or replacement process.
Q: Can I cancel my subscription at any time? A: Yes, you can cancel your subscription at any time, and no further charges will be incurred. However, there will be no proration or refund for the remaining unused portion of the subscription.
Q: How often do your privacy policy and terms and conditions get updated? A:Sarah Hayley Photography may update its privacy policy and terms and conditions at any time without notice. Users are encouraged to review these documents periodically for changes.
Q: What's your policy on digital product returns? A: Due to the nature of digital products, including downloadable images, all sales are final. We do not offer refunds, returns, or exchanges for these items.
Q: Where can I find more details about your use of cookies on the site? A: Our Cookie Policy provides detailed information about how we use cookies on our website. You can find it at sarahhayleyphotography.com/cookie-policy or by clicking the link at the bottom of this web page.
